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Payment & Shipping Policy

SHIPPING

We ship anywhere with the USA. We also can not ship to P.O. Boxes due to carrier limitations.

Within the contiguous United States, we offer 3 Day, and Ground shipping. 

  • Ground shipping usually takes between 4-7 business days for delivery within the continental US (depending on your location). 
  • When calculating your delivery date, only include business days in your calculation (Monday through Friday).  Carriers do not count weekends (or certain holidays) as days in transit.
  • Orders over $200: Must be shipped to a verified business or organization's address and require a signature. We will no longer ship these orders to residential addresses.

At Quality Two-Way Radios we make every effort to ship your order within 24 hours if received before 3:00 pm EST (Monday through Thursday).  Orders placed after 3:00 pm EST Thursday will usually ship the following Monday.  Orders placed on weekends will usually ship the following Tuesday.

Other Shipping Considerations:

New regulations starting in January 2021 for hazardous materials have introduced changes for shipping Lithium batteries by air. As a result, many orders with batteries will now revert to ground shipping only.


Other Shipping Considerations:

  • PO Boxes: As stated above, we use FedEx or UPS for most items. These shippers do not deliver to PO Boxes.
  • Alaska and Hawaii: shipping times may take longer than 7 business days. For Alaska and Hawaii we offer standard shipping.  We do not offer expedited shipping to these locations. 
  • Shipping Costs: Separate charges for shipping and handling will be added to the price of the products ordered. You will see these costs before you place your order.


Processing Time

Once your order is processed we will send you an email.  A second e-mail will be sent when your order has shipped, it will include a tracking number if one is available. We primarily use either UPS or FedEx for shipping. 

Processing Times for orders with:

  • Radio Programming: Please add 1-3 days for processing when radio programming is requested. 
  • Repeaters: Repeaters are special order, they are not off-the-shelve products. Depending on the configuration and tuning requirements, they can take from 2-6 weeks to ship.
  • Back Orders: If your item is back-ordered we will send you an e-mail with the estimated shipping date.  If you decide not to wait you may choose a different product, or cancel your order.

 

PAYMENT

We accept payment by most major credit cards (American Express, Visa, MasterCard, and Discover Card).   You must make payment in full (including purchase price, applicable shipping costs, and taxes) prior to your order shipping unless your account has been specifically approved for other terms.  Quality Two-Way Radios shall retain a security interest and right of possession in the products until you make full payment.


Purchase Orders:

We accept purchase orders with prior approval.  Click the following link to see our Purchase Order information and application if you are interested in establishing an account with us.

Occasionally our screening system may alert us to potential fraud situations.  In these cases, we may request a copy of your photo identification along with a copy of your credit card. This is for your protection.


Taxes:

Purchase prices do not include tax (federal, state, or local taxes), all applicable taxes shall be paid by you except as exempt by law. Items sold and shipped to customers in the state of California are subject to California State sales tax. If you are an qualified tax-exempt organization you may send us your tax exemption certificate. However, we must be able to indenpently verify your status.